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Cancellation Policy

Sorrel de la Hey believes in having a clearly defined cancellation policy of which will apply to all bookings, contracts or services. Sorrel is compassionate to unforeseen circumstances and this policy remains at Sorrel’s discretion.

 

Sorrel’s cancellation periods are set out below starting at a minimum of 24 hours notice.

 

Cancellation of Yoga class

If less than 24 hours notice is given then the space becomes non-refundable.

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Cancellation of Massage Therapy 

If less than 24 hours notice is given then the space becomes non-refundable​

 

Cancellation of Private, One-to-One or Group sessions

  • For private or one-to-one sessions it is a 24 hour cancellation policy. If this notice period is not given then 50% of the agreed price will not be refunded.

  • For larger group sessions payment is upon confirmation of booking. A 7 day cancellation policy for these sessions applies. If less than 7 days notice is given then there will be a charge of 50% of the agreed price for the contract.

 

Cancellation of a course or workshop 

The cancellation period will vary due to the length of course or workshop. Due to considerable preparatory and planning, cancellation times will reflect this. 

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  • Sorrel asks for either 3 days (72 hours) or 7 days (168 hours) minimum notice period should you need to cancel. This will be set out in the initial contract. The cancellation period is calculated from the scheduled start time of the workshop.

  • If less than the minimum 72 hours notice is given then there will be a charge for the course or workshop, even if there are still spaces available for the agreed.

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Cancellation of a retreat

Each retreat organised will be unique and requires a different set of cancellation policies. These will be clearly defined and set in the description of the retreat before a contract and purchase is made.

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Should Sorrel de la Hey ever require to cancel, due to unavoidable circumstances without 24 hours notice, Sorrel will arrange to rebook at a convenient time or refund in full to the value of what had been pre-paid.

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